But if you still have a question, you will probably find the answer below in our FAQ
Our site is intended for professional users of the retail sector, we offer the possibility to Belgian and foreign professionals to buy via our site.
If you wish to join our platform, please contact our customer service by phone at +32 (0) 2 652 20 10 or via our contact form.
You can contact our customer service by phone at +32 (0)2 652 20 10 from Monday to Friday from 9:00 am to 12:00 pm and from 1:00 pm to 5:00 pm. You can also contact us via our contact form.
Follow the steps below to find your order history:
1. Login to our site with your online account
2. Go to your order history
Yes, to be able to order you must create an account on our site.
To become a customer, you must be a customer “subject to VAT” and have a store. You can go to the account creation request form to create your account.
Each request is analyzed by our sales team who will come back to you in case of questions or to send you access to our platform.
Once you have placed your order on the website, it can no longer be modified from the site.
If you wish to add products: place a new order on the site with the forgotten quantities.
If you wish to delete products: contact our customer service as soon as possible at +32 (0) 2 652 20 10 or by e-mail at info@manexco.com (maximum one hour after your order) to request modifications. The product lines you wish to delete will be removed from the order if possible.
Notes: depending on the total amount of your order, you may be eligible for free shipping. If the amount of your order is less than the required amount, you will be charged a delivery fee.
Upon confirmation by the bank of the acceptance of the payment of the Buyer, Manexco will process the order within the limits of available stocks. Orders are delivered to the delivery address indicated by the Buyer when ordering on the Site. If you have an account allowing you to order with an invoice after the order, the latter will be processed as quickly as possible within the limits of available stocks.
The delivery of orders is ensured by DPD, DHL, GLS or by the Belgian Post. Delivery times may vary depending on the time of the Buyer’s order and the destination of the package. As Manexco has no control over these delays, the payment of any penalties or indemnities to the Buyer by Manexco will not be accepted for this reason.
If, in spite of everything, it is impossible to carry out the delivery, the parcel will be returned to Manexco. The ordered products will be reimbursed (by crediting the bank card used at the time of the order) or credited (if the order is made with a subsequent invoice) within twenty-five (25) days at the latest from the return of the parcel to Manexco.
If the parcel arrives to the Buyer damaged or opened, the Buyer must refuse the delivery by the deliveryman by reporting the damage and claiming the anomaly. All deliveries of packages accepted by the Buyer are deemed to be free of defects attributable to the delivery.
Standard deliveries are free of charge from 100€ of order or if you order articles of the Giulia brand. In all other cases, the delivery will cost you 5€.
Express delivery is charged at 5€.
We ship in Europe with GLS, Bpost or DHL. The delivery time indicated for the different regions is as follows:
Belgium : 1-2 working days
Europe: 2-3 working days
The delivery time is based on Manexco’s processing time, the shipping service and the time Manexco receives the payment (if paying online). It is possible that the time indicated above may vary depending on these elements.
Customs and import duties are charged once the package reaches its destination country. These fees must be paid by the recipient of the package.
Unfortunately, we have no control over these fees and cannot tell you what the cost might be, as customs policies and import duties vary considerably from country to country. It may be wise to contact your local customs office for current fees before ordering, so that you are not surprised by fees you were not expecting.
The customer must assume full responsibility for any package returned to us due to unpaid customs fees. Postage, return postage, customs fees and processing fees will all be deductible from any refund due.
Customs clearance, if applicable (outside the EU), is performed by DHL/DPD/GLS prior to the physical arrival of the goods.
As soon as your order is packed, we will send you a shipping confirmation email with the delivery information. Our delivery partner will notify you (via email or SMS) to help you track your order. Depending on when and where you ordered, the tracking information may be delayed.
The information is also accessible when you are logged in, and can be found in the “order” tab in your account.
DPD/DHL/Bpost will send you an e-mail on the day of delivery. If you are not available to sign for the package, depending on your location, you can choose from a number of options, including pickup at the depot, drop off at a safe location, delivery to a neighbor’s house.
If they attempt delivery and you are not available, they will leave a note detailing the procedure for redelivery or pickup. They will usually retry the delivery up to 2 times before returning your package.
You will receive a shipping confirmation email once your order has been shipped. This email will also contain your tracking information.
If we are unable to deliver your package, depending on the delivery option chosen, it will automatically be returned to Manexco. We will stay in touch with you to arrange a new delivery.
You can also always contact our support team at info@manexco.com if you have any further questions.
1st case: the error was made by manexco
Conditions of return:
You have received the goods and submitted your complaint within 8 days of our terms of sale.
If the article is in its original packaging and has not been used, we take it back and check the condition of the package. We will exchange or replace the goods or send you a credit note.
If the package is opened and the item has been used, we cannot take back the item and we cannot send you a credit note.
2nd case: the error was made by your company
We do not exchange goods on our platform in this case. You can always contact our customer service at info@manexco.com
3rd case: the article would have a quality problem
Send us a written description of the problem and possibly a photo. This will be submitted to the quality department for analysis.
In all cases, please make sure that the goods are repacked in a cardboard box so that they are not damaged during transport. This box must be clearly marked with our address: Manexco, avenue Thomas Edison 111 , 1402 Thines, Belgium
Yes, it is possible to place an order on the site and pay it after receiving the invoice. However, this possibility does not apply to all customers. Please contact our sales team at sales@manexco.com to find out if the conditions apply to you.
To ensure the security of your banking data, we work with trusted partners (Stripe or Paypal). This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible, all information is sent in encrypted form using SSL (secure sockets layer). This means that the information is transmitted via a secure connection and that your card details cannot be read by third parties.
You can currently pay by invoice. Online payments will be available soon.
To be able to order you must create an account on our site.
To become a customer, you must be a customer “subject to VAT” and have a retail store. You can go to the account creation request form to create your account.
Each request is analyzed by our sales team who will come back to you in case of questions or to send you the access to our platform.
You can go to our forgotten password page and enter the email address you used to create your account to receive a new password.
If you receive a notification that your account is blocked, you will not be able to place any orders. Please contact our sales department at sales@manexco.com or by phone at +32 (0)2 652 20 10 for more information.
Notes: Manexco reserves the right to unilaterally block your account in case of late payment, exceeding your credit coverage, or any other dispute.
You can go to the account creation form to create your account. An e-mail will be sent to the site administrator so that he can validate the creation of your account.
Log in to your account, go to the “my account” section. You have the possibility to modify the information of your choice, click on the button ” submit ” to save your modifications.
Some information, such as the VAT number of your company, or the billing address can not be changed by you directly.
From the page with your company information, you will also have the possibility to modify, create and delete delivery addresses.
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